What does our privacy policy include?

Thinking Caps Education LLP respects your privacy and is committed to protecting it. This Privacy Policy applies to www.thinkingcapsedu.com ('Website') along with the iOS and Android mobile applications owned and operated by Thinking Caps Education LLP and/or its subsidiaries, controlled entities, affiliates, and related parties ("Thinking Caps Education LLP", "Thinking Caps Education", "We", "Us" or "Our"). Unless restricted by applicable law, you agree that your personal information collected by Thinking Caps Education LLP may be used and disclosed as set out in this Privacy Policy. By accessing the services provided by the Website you agree to the collection and use of Data by Thinking Caps Education LLP and certain authorized third-party service providers in the manner provided herein. This Privacy Policy describes Thinking Caps Education LLP policies and procedures on the collection, use and disclosure of your personal data when you use the Website. We will not use or share your confidential information with anyone except as described in this Privacy Policy. In the event you do not agree with this Privacy Policy, please do not use the Website or mobile applications.

We are committed to protecting the privacy and confidentiality of all clients and families. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it.

By accessing or using the Website, you agree to this Privacy Policy. Kindly note that the Privacy Policy is subject to change at any given point in time.

 

1. When will Thinking Caps Education collect data?

* When a parent or caregiver books a consultation with us.
* When a child, family, caregiver, or support worker uses the Thinking Caps Education LLP website, for example when they fill out an online form, use the online programs or subscribe to an online newsletter.

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2. About whom does Thinking Caps Education collect data?

The type of information Thinking Caps Education LLP may collect and hold includes (but is not limited to) personal information about:
* Clients (parents and children) and potential clients
* Employees, Prospective employees, and contractors
* Business associates
* Suppliers and their employees and
* Other people who interact with a member of our team

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3. What collection of information does our privacy policy applies to?

On the Website and/or through our mobile applications, in person and/or virtual consultations, in e-mail, text and other electronic messages between you and Thinking Caps Education LLP, and such instances thereof.

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4. What collection of information does our privacy policy not apply to?

Other parties offline or through any other means, including on any other websites operated by third parties (including our affiliates and subsidiaries); including through any application or content (including advertising) that may link to or be accessible from or on the Website.

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5. Why does Thinking Caps Education collect and store your data?
Thinking Caps Education LLP collects personal information to conduct its business, to provide and market its services and to meet its legal obligations.

* The information we learn from you helps us personalise and continually improve your experience on the Website and recommend appropriate and relevant Products and Services.
* We also use this information to improve our platform, prevent or detect fraud or abuses of our Website, enable third parties to carry out technical, logistical, or other functions on our behalf and for informed educational and scientific research.

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6. What kind of information do we gather?

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A. Personal Information

Information that you provide www.thinkingcapsedu.com or the team members of Thinking Caps Education. Some examples of such information include:

* Parent/guardian and child's name
* Parent's occupation
* Contact details (phone number, email address, home address)
* Child's date of birth and demographic information
* Emergency contact information

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B. Therapy & Clinical Information

Information that you provide to www.thinkingcapsedu.com or to the team of Thinking CAPS Education which helps them understand the therapeutic and clinical background of the child and the parent. Some examples of such information include:

* Intake forms, developmental history, and background information
* Medical reports shared by parents/guardians
* Assessment results and screening data
* Treatment goals, therapy plans, and progress notes
* Session observations and attendance records
* Behavioural, sensory, emotional, or academic information relevant to therapy

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C. Administrative Information

Some examples of this information include,

* Billing and payment details
* Appointment history and communication records
* Notes from phone calls, emails, or messages

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D. Website & Digital Information (if applicable)

Some examples of this information include,

* IP address and device information
* Browser type and usage patterns
* Online forms submitted by you
* Cookies (if enabled on the website)

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Some personal information which Thinking Caps Education LLP receives/collects is 'sensitive information'. Sensitive information includes: information relating to a person's racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences and criminal record, that is also personal information; and health information about an individual.

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (e.g., where required by law).

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7. How might Thinking Caps Education use and disclose your data?

Thinking Caps Education LLP may use and disclose your information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and have been set out in our privacy policy.

Following are the general reasons for which Thinking Caps Education LLP may use and disclose your personal information:
* To conduct our business
* For marketing our services
* For communication
* For administrative reasons
* For research and development
* To process your registration and order
* To assist your child better
* To improve our services, understand customer behavior and thus, offer better and more relevant experiences
* To meet our legal obligations like taxation, government, and legal investigations

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8. To whom might Thinking Caps Education disclose your personal information?

Thinking Caps Education may disclose your personal information to:
* Other associated/allied professionals who provide essential services to our clients

* Our subsidiaries, affiliates, partners, employees and members of Thinking Caps Education LLP Group which are also involved in delivering the service to you as our client.
* To third parties who may use your information like age, gender, curriculum, and outcome of our services/performance/s for research and development. Should we add any information that makes the child identifiable in any way, a non-identifiable name without the name of the school will be used, and the identity of the child will be kept confidential.
* Legal practitioners, government, courts, tribunals, regulatory authorities or to any third parties by an order under law for the time being enforce and comply with the same.
* Anyone else to whom you authorise us to disclose it.

In some cases, we share stories about Thinking Caps Education families through newsletters, publications, media stories and fundraising activities. We will always seek your permission to do this, and will tell you exactly where and when your story will appear.

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9. What are our email policies?

At Thinking Caps Education LLP you have full control regarding which of the promotional emails you want to receive. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications.

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10. Can we delete your information on request?

If you wish to have the Personal Information that you have provided to us deleted, you can always do so by sending a request to us on the e-mail ID contact@thinkingcapsedu.com. You may note that deletion of certain personal information may lead to cancellation of your registration with the website and your access to certain features of the website.

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11. How long does Thinking Caps Education retain your data?

If you leave us a comment, the comment and its metadata are retained by us in perpetuity. This is done for us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

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12. Do we provide links to other sites?

Thinking Caps Education LLP provides links to other websites for your convenience and information. These sites may have their own privacy policies in place, which we recommend you review if you visit any linked websites. We are not responsible for the content of linked sites or any use of the sites.

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13. What are our measures for identity theft?

Identity theft and the practice currently known as "phishing" are of great concern to Thinking Caps Education LLP. Safeguarding information to help protect you from identity theft is a priority. We do not save your card information or ask you to share your pin or password. The payment gateway may give you the option to save your card details. Please go through their Privacy Policy to understand their practices. We are not responsible for any theft with regard to use of cards on the website.

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14. Who do you speak to if you have a grievance?

If you believe that your rights are being violated by an item or content on the Website, or have any grievances or if you want to report any illegal use of personal information, you can email us at: contact@thinkingcapsedu.com.

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15. How does Thinking Caps Education keep data accurate and up to date?

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy is located at www.thinkingcapsedu.com. Your continued subscription to our services constitutes an acceptance of the then-current Privacy Policy and Terms of Use so we encourage you to visit this page periodically to review any changes.

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16. How do you get in touch with us for enquiries and feedback?

If you have any questions about privacy-related issues, please write to us on: contact@thinkingcapsedu.com. We, at Thinking Caps Education LLP feel strongly about improving the health and well-being of our clients. Feedback about our clients' experiences provides valuable information about what has worked for you and how we can improve your experience. We encourage you to write to us and share your experiences. Your opinion is very important to us, be it negative or positive. We really do value your opinion and want to utilise every opportunity to serve you better.

By using or continuing to use the Website you agree to our use of your information in accordance with this Privacy Policy, as may be amended from time to time by Thinking Caps Education LLP in its discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing information related to you with third parties or service providers for the purposes as set out in this Privacy Policy. It is expressly noted herein that such third party and/or service providers shall include and be limited to only the vendors and service providers who will be providing you goods and services through Thinking Caps Education LLP and/or in the event of any Business Transfer.